Front Desk Receptionist

Part-time concierge/receptionist position. Person needs to be flexible to help cover extra shifts, when needed as part of a team.

Overview

Enhance resident services and provides up to date information in a more efficient and timely manner. Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager.

Physical Requirements:

This position demands good physical and mental health. The concierge might be required to lift, catty, walk, sit, push, pull and work a flexible schedule, must be able to move during work hours and able to lift and/or carry 20 pounds.

Duties:

• Greets residents and provides general assistance to visitors, prospective residents, and families.
• Uses proper telephone skills.
• Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.
• Completes daily check-in procedure.
• Maintains emergency contact information.
• Informs supervisor of any resident issues or concerns.
• Maintain coffee, water and snack station in the lobby area.
• Makes sure the lobby has fresh flowers and is appropriately appointed.
• Assist other departments with administrative functions.
• Completes all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
• Attends all required training, in-service, and staff meetings.
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adheres to all policies and procedures of The Carlyle House.
• Performs other duties as assigned.

Job Type: Part-time

Required Education:

High school or equivalent