Address
Form of work
SalaryGENERAL PURPOSE:
UR Medicine is made up of many parts, all devoted to providing highly advanced medical care. Our Mission of “Ever Better” means we improve the well-being of patients and communities by delivering innovative, compassionate, patient, and family-centered health care, enriched by education, science, and technology. Join Our Dynamic Team as a Patient Experience Specialist!
Are you passionate about providing exceptional care from the moment a patient walks through the door? Do you thrive in a fast-paced environment where every interaction counts? If so, we invite you to be a part of our dedicated team!
Position Overview:
As a Medical Secretary/Front Desk Receptionist, you'll play a pivotal role in ensuring each patient's visit is seamless and satisfying. Your responsibilities will encompass a range of vital tasks, including reception, registration, appointment scheduling, and managing electronic health records. With accuracy at the forefront, you'll not only facilitate billable services but also guarantee an outstanding experience for every individual!
What You'll Do:
Warm Reception: Welcome patients with a friendly smile, ensuring a positive start to their ambulatory journey. Verify patient information using dual identifiers, guide them to the appropriate destination, and address any special needs promptly.
Efficient Registration: Gather patient demographic and financial details efficiently and with a customer-centric approach. Verify information for accuracy to establish billable accounts, inputting data into our advanced medical record system.
Scheduling Excellence: Utilize cutting-edge technology to schedule appointments, monitor schedules, and proactively address any issues. Coordinate ancillary testing and referrals, ensuring a seamless patient experience.
Telephone Mastery: Answer calls promptly and courteously, expertly managing incoming clinic inquiries. Facilitate phone encounters and route them appropriately. Provide patients with valuable information to minimize call distribution.
Record Accuracy: Take the lead in editing and correcting registration errors, ensuring complete and accurate data. Oversee the charge reconciliation process and streamline processes to reduce corrective work.
Qualifications:
High School diploma or equivalent
1 year of related experience in administration or customer service; or a combination of education and equivalent experience.
Proficiency in word processing and database entry
Demonstrated track record of achieving high customer satisfaction
Location:
Opportunities available at various locations
Schedule:
· M-F 8:30-5 or 9-5:30
· Weekend coverage rotation may be required.
Preferred Qualifications:
Familiarity with medical terminology
Ability to mentor and support less experienced team members
Join Us:
If you're ready to contribute to a dynamic team, dedicated to providing exceptional patient experiences, apply today! Elevate your career with us and make a lasting impact on the healthcare journey.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Salary: From $17.47 per hour
Expected hours: 40 per week
Benefits:
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Medical terminology: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Salary: From $17.47 per hour
Healthcare setting:
- Clinic
- Private practice
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Rochester, NY: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: From $17.47 per hour
Healthcare setting:
- Clinic
- Outpatient
- Private practice
Medical specialties:
- Pediatrics
- Primary Care
- Surgery
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Rochester, NY: Relocate before starting work (Required)
Work Location: In person
