Front Desk

Vixen Dance is a boutique dance studio that empowers women through pole dance and sensual movement. We offer a diverse range of classes while providing a safe, enjoyable, and supportive space where women can fully embrace their strength, confidence, and sensuality. Our team is dedicated to providing exceptional experiences and nurturing our vibrant community of members.

Job Description:

We are currently seeking a dedicated and enthusiastic Part-Time Front Desk team member. As the first point of contact for our studio, you will play a vital role in ensuring that our current and prospective members have a positive and memorable experience. This position is perfect for individuals who are passionate about women centered environments, customer service, and creating a welcoming atmosphere.

Responsibilities:

• Manage memberships, including sign-ups, cancellations, and inquiries.
• Provide excellent customer service by assisting members and prospective customers with questions, concerns, and requests.
• Follow up with current and prospective members via phone, email, and in-person communication.
• Attend and complete all relative training programs.
• Take pictures and videos for social media platforms.
• Present available services to current or prospective members.
• Handle check-ins and greet members upon arrival with a friendly and welcoming attitude.
• Conduct studio tours for first-time customers, showcasing our studio and services.
• Assist prospective customers with appointment bookings and scheduling for classes, private lessons, and events.
• Maintain cleanliness and organization at the Front Desk, in our lobby and dance studio area.
• Assist with ordering retail products, verifying accurate inventory counts, and ensuring proper stocking alongside studio supplies and equipment.
• Collaborate with the owner, instructors and other staff to ensure smooth studio operations.
• Be an expert on studio specific and company-wide operational procedures and policies.
• Perform other duties as assigned to support the overall functioning of the studio.

Requirements:

• Previous experience in customer service, preferably in a fitness or boutique studio environment.
• Excellent communication and interpersonal skills, with a positive and energetic demeanor.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of basic computer programs and proficiency in using studio management software (experience with MindBody or similar platforms is a plus).
• Passion for promoting health, wellness, and empowerment among women.
• Availability to work 4 hour shifts on (2-3) weekday evenings and (1) weekend morning shift as needed.

Benefits:

• Huge opportunity for growth within including Front Desk or studio manager.
• Access to complimentary studio classes and discounts on merchandise.
• A supportive and fun work environment where your contributions are valued.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 12 – 16 per week

Schedule:

• 4 hour shift

Application Question(s):

• Are you available to work up to 3 weekday evenings per week between 5:30 pm - 9:30 pm?
• Are you available to work one Saturday or Sunday per week between 10:30am - 2:30pm?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Detroit, MI 48221 (Required)

Work Location: In person