Front Desk Manager

Opportunity: Front Desk Manager

Manage hotel Front Desk operations in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager / Director of Rooms

Essential Job Functions

• Monitor occupancy levels to ensure most efficient use and minimize overbooking.
• Remain an active participant at the Front Desk, including checking in/out guests, preparing bills and handling guest requests.
• Be a lobby ambassador and interact with guests on an individual level. Thus, creating a relationship and culture that will result in repeat stays.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor and respond to guest reviews.
• Review correspondence from guests and incident logs and direct Front Desk staff according to information obtained.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Assist in monitoring Front Desk financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in monitoring daily, weekly, monthly, and annual department-wide forecasts on labor and expenses.
• Interview, select, train, schedule, coach and support Front Desk associates, ensuring they perform in accordance with established brand or hotel standards.
• Supervise direct reports such as Front Desk Supervisor(s) and Front Desk Agents.
• Oversee all front office operations in the absence of the Front Office Manager.
• Practice safe work habits and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• 3 to 5 years experience in operational hotel management in and around front office.
• Opera PMS or similar expertise. HotSOS for Housekeeping application knowledge a plus.
• Effective communicator and expert in team leading.
• Ability to build a conducive culture and work in a cross departmental environment.
• Enthusiastic in serving others and ability to be empathetic

Benefits and Perks

• Outstanding Medical, Dental and Vision Health Insurance
• Free Basic Life Insurance & Employee Assistance and Wellness Program
• Paid Time Off
• 401k Company Match
• Travel Discounts at HHM Hotels (domestic) & Pan Pacific Hotels (international)
• Technology Reimbursements
• Free Secured Garage Parking
• Unlimited Public Transit Card (ORCA)
• Complimentary Dry Cleaning

Work Environment and Context

• Work schedule varies, must have flexibility in availability and may include working on holidays, weekends, and overnights.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Job Type: Full-time

Pay: $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person