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SalaryTetra Tech AMT is looking for a Computer System Analyst
Primary job duties and responsibilities may include, but are not limited to the following:
- Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person.
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct resolved issues to the helpdesk through open trouble ticket
- Provide accurate information on IT product or services
- Follow-up and update customer trouble ticket status and information
- Install various printers and excellent printer troubleshooting skill
- Replacing projector lamps and servicing the projectors
- Coordinate with office maintenance team and helpdesk team to make sure all office and conference rooms light and telephone system functioning well
- Manage Inventories like Printer Paper, Plotter Paper, Printer Ink and Toners for printers and keep it up-to-date. Replace the printer toner and printer/plotter paper.
- Assist in identifying office space for new personnel, put up their name tag and coordinate with the secretary to provide them office supplies
- Coordinate and provide support for the Audio Video Conferencing System including obtain conference dialup number and Video Conferencing (Bridge) number
- Keep the conference room and the system ready and available to use before and after the conference and provide full time support for various meetings.
- Manage and update personnel property and populate them into Excel spreadsheet workbook and track them through inventory tool
- Develop and maintain organization charts, floor plans and print them on the plotter
- Identify and suggest possible improvements on the process
The successful candidate will have:
- 3 years of relevant experience
- Bachelors in Computer Science or relevant discipline
- Proven experience as a help desk technician or other customer support role
- Good understanding of Computer Systems, Printer, Plotter, Fax, Shredders, Microsoft Word, Excel, PowerPoint, Outlook, Visio, wireless connectivity, and conferencing audio and video system
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Proficiency in English is a must
At Tetra Tech, health and safety play a vital role in our success. Tetra Tech’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.
Tetra Tech is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.
