Front Desk Lead Receptionist

Our family owned general dental office is seeking the perfect candidate that will have a dynamic personality, strong skills in communication, scheduling, and problem solving, and performance at a high pace. We have a great team who needs an experienced dental office Front Desk\ receptionist manager to lead them! If you are a motivated individual who has a smile in your voice and the will to succeed, please apply today!

Roles and Responsibilities

• Monitor and manage a productive schedule.
• Oversee daily operations of the dental office schedule especially the front end (This is a supervisory/ managerial positions NOT ENTRY LEVEL)
• Employee relations.
• Achieve practice goals (Monthly / Quarterly / Annual).
• Must be comfortable discussing and explaining treatment plans as recommended by the doctor and to discuss financing options with patients
• Internal marketing to stimulate new patient growth, positive reviews and patient referrals.
• Manage all aspects of dental insurance including other insurance team members to review patient claims, AR and overlook the whole insurance department.
• Complete End of Day processes and make review day end checklists for team members.
• Promote Practice membership plan and educate patients on the benefits offered under it.
• Timely reporting on tasks and goals to the management team.
• Concierge level of professionalism with customer service that leads to exceptional, unparalleled patient care and experience

Education/Experience

Must Have:

• Minimum 3 years of experience in receptionist role (corporate setting or multi-practice setting preferred)/previous Front Desk Lead manager experience is highly preferred
• Dental insurance and billing experience required
• Overall extensive knowledge and understanding of dental-related systems, technical specifications and processes (previous experience as an assistant preferred)
• Advanced troubleshooting and problem-solving capabilities
• Knowledge of relevant systems/technologies through self-directed learning
• Excellent oral and written communication skills
• Bachelor's degree in Business preferred but not required
• Intermediate knowledge of Microsoft Office
• Knowledge of Curve Hero is a plus but not required
• Ability to manage time effectively
• Effective organization and prioritization skills
• Effective facilitation and interpersonal skills
• Effective management and leadership skills including the ability to lead and manager other team members

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Front desk: 3 years (Required)
• Office experience: 3 years (Required)
• Customer service: 3 years (Required)
• Organizational skills: 3 years (Required)
• Administrative experience: 3 years (Required)

Ability to Relocate:

• Oviedo, FL 32765: Relocate before starting work (Required)

Work Location: In person