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Form of workOphthalmic Technician and Front Desk Lead
Tampa Children's Eye Clinic and Surgery, a Division of FPA is seeking an experienced Ophthalmic Technician with experience in Front Desk to join the practice. The practice will be opening it's doors in July.
Top benefits package includes:
- 100% Employer Paid Employee Medical
- Dental
- Vision
- 100% Employer Paid STD & LTD
- 100% Employer Paid Life and AD&D
- Supplemental Insurance Options
- 15 Days PTO – First Year
- 7 Paid Holidays401k Plan and Amazing Work Environment
Qualifications:
Education:
- High School Diploma or GED
- OT certification
Experience:
- 1 year + experience as an OT required.
- COA or COT Certification highly desirable
- Minimum 1+ years of font office work experience in a healthcare setting required
- Must be proficient with Microsoft Office products
- Experience with practice management, patient registration and scheduling systems
- background in Authorizations and Scheduling is a plus
Principal Duties and Responsibilities:
Specific:
Specific:
- Interact with all patients using the level of respect and professionalism required by this practice.
- Obtain patient history to include chief complaint, history of present illness, past history (ocular and general), family history (ocular and general), and history of allergies and medications.
- Perform accurate and consistent documentation and measurement tasks to include: Visual Acuity, Manual Lensometry, Confrontational Visual Fields, Stereo testing, Evaluation of Motility, Pupillary Function Tests, Color Plates, Applanation Tonometry, Humphrey Visual Field Testing, OCT, Fundus Photos, Pentacam, I-Care, BAT, PAM, Shirmers, Pachymetry, Low Contrast Sloan Test for MS study patients, assess angles before dilation and check for patent PI’s when necessary.
- Assist patients with contact lens fitting, I & R, ordering and maintaining contact lens inventory.
- Troubleshoot instruments as necessary. Replace bulbs. Check connections. Report continued difficulty to Lead Ophthalmic Technician. Maintain stock levels and cleanliness of exam lanes.
- Assist physicians in all clinical areas including minor surgical procedures including cleaning prior and performs all tests as ordered by physician. Be aware of the red light button and respond in a timely manner.
- Scribe when rooms are full and there is down time in between patients.
- Maintain a smooth flow of patients to the physician, altering the test sequence as required.
- Escort patients from the clinical area to the checkout station or optical dispensary, when necessary.
- Seek advice from more senior staff as necessary, never performing beyond capabilities.
- Maintain the Tech-Inbox- this duty will be given to a specific technician or multiple technicians.
- Obtain phone messages - messages must be returned within 24-48 hours if not emergent-this duty will be given to a specific technician or multiple technicians.
- Refill medications with Doctor approval.
- Print out glasses and contact lens prescriptions when needed.
- Maintain proper EHR documentation following all office protocol and policies.
- Ordering supplies - this duty will be given to a specific technician.
- Schedule patient appointments
- Verify insurance authorizations, collect co-payments, review EOBs
- Answer phones, check-in/ check out patients
- Dependable and punctual
- Candidate must also be able to multi-task efficiently, work as a team with co-workers, and be able to communicate effectively and confidently with patients.
- Previous front desk/scheduling experience is necessary. Medical office front desk background, including in the Pediatric or Ophthalmology setting not required but will be given preference. Comfort with Billing/insurance imperative.
- We utilize --GM/Centricity, Availity and Mod. Medicine/EMA.
- Fast-paced office...we are seeking a candidate with positive energy who thrives on being busy.
General:
- Serve as brand representative for FPA by embracing the Company culture and mission statement, core values and standards of conduct.
- Strictly adhere to all Standards.
- Compliance Standards.
- Privacy and Security Standards.
- Workplace Standards.
- Workforce Standards.
- Strictly adhere to Department policies and procedures.
- Participate in quality assurance and quality improvement process.
- Participate in corporate compliance program.
- Promptly report suspected acts of non-compliance with Company Standards and Policies.
- Participate in job-related continuing education programs.
- Perform other duties as assigned by your supervisor or designee.
EEOC Disclaimer:
FPA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. In addition to federal law requirements, FPA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FPA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. In addition to federal law requirements, FPA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
