Medical Front Desk Lead

HealthLynked is looking for a Medical Front Desk Leader to oversee the Front Desk operations of the Naples Center for Functional Management practice in Naples, FL. Under the direction of our Corporate Operations Manager, you will be responsible for day-to-day front office supervision and maintaining medical and staff records. This role supports our three medical providers, a group of nurses, hyperbaric technicians and other staff, and includes Front Desk duties involving patient intake without the nursing aspect.

Essential Skills and Abilities:

• Possesses strong customer service skills to ensure the best care of our patients.
• Has excellent verbal, written communication, and telephone skills.
• Must be organized, reliable, dependable and with excellent attention to detail, to ensure a workable, efficient office including oversight of schedules, electronic patient records and files.
• Excellent keyboarding and computer skills are required.
• Ability to work with others and show a great understanding of Teamwork.
• Knowledge of applicable operational and clinical functions.

Responsibilities

• Shares the responsibility of the creating weekly schedules.
• Shares responsibility for patients becoming members of the practice.
• Trains and supervises front office staff.
• Evaluates performance and reports to their manager.
• Ensures adherence to departmental policies and procedures, including patient privacy.
• Maintains departmental day-to-day front office operations, monitors, and prioritizes workflow and efficient patient flow. Coordinates with Operations Manager to ensure a smoothly running front office.
• Prepares a weekly status report regarding front office performance, proposing solutions to any challenges being faced.
• Resolves patient complaints, and answers questions regarding policies and procedures.
• Actively participates as a Front Desk staff member, performing all daily responsibilities as needed.
• Any other duties as assigned by management.

Education and/or Experience Required:

-Two years' experience in supervision of front office medical operations preferable.

· Demonstrable skills in motivating and training professional staff.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Naples, FL 34102: Relocate before starting work (Required)

Work Location: In person