Front Desk Lead

We are hiring a Front Desk Supervisor!

We are looking for associates and Leaders that have a passion to serve others! Working at the Front Desk means you are at the hub of the hotel with the most interaction with our guests as the Front Desk Lead you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities:

• Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Help to improve communication between groups and Front Desk to ensure guest and group needs are met.
• Processes reservation request calls as appropriate.
• Respond to guest inquiries, requests, and resolve issues in a timely, friendly and efficient manner.
• Monitor comments on digital platforms/3rd Party Reservation sites.
• Monitor all 3rd Party reservations, arrivals/cancellations, etc.
• Greet and assist guests, assist staff and team members and respond to requests in a timely, friendly and efficient manner.
• Help roll out new programs like Kipsu as needed.
• Answer telephones, Track Guest Comment Cards and feedback.
• Perform other general office duties and assist with special projects, as needed.
• Promptly answer internal and external telephone calls, ensure a full understanding of inquiries and requests, transcribe complete messages, and properly screen calls.
• Act as Manager on Duty on certain occasions.
• Complete projects as required by the Executive Team, working with minimal supervision and guidance.
• Communicate with Engineering & Housekeeping departments about issues.
• Assist staff and team members and respond to requests in a timely, friendly and efficient manner.
• Assist Front desk staff with guest arrivals and departures.
• Assist with onboarding/training of New Hires.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Develop and implement service standards to ensure a consistent guest experience at a high-quality level.
• Maintain outside business contacts within the hotel/resort industry, improve relationships with local businesses (concierge type relationship).

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.