R-100571 Switchboard Operator

Job Description:
Role
Operates telephone switchboard for all incoming calls to Capitol Federal. Directs calls to other departments/branches as requested.

Essential Duties & Responsibilities

• Answer all incoming telephone calls, directing the call to the appropriate staff member/department.

• Ensure that all calls are answered in a friendly, professional and timely manner.

• Verify staff member names with assigned extensions as they appear on the console.

• Provide occasional assistance on various clerical projects.

• Perform other duties as assigned.

• Participate in proactive team efforts to achieve departmental and company goals.

• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Experience
The job can be learned in hours, days or weeks.

Education/Certifications/Licenses
A high school degree or equivalent.

Skills

• Basic keyboarding skills are required to perform minor clerical tasks.

• Normal courtesy in dealing with others is required. Work involves minimal contacts, usually within the organization. Contact usually involving routine, non-sensitive issues within the department.

CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person