Front Desk - Ft

ESSENTIAL FUNCTIONS:

1. Following DCN policy, reviews treatment and financial plans with patients. Oversees patient billing by submitting necessary pre-determination paperwork and presenting on the Northern Dental Plan (NDP) sliding fee scale when appropriate. Collects payments from patients.
2. Greets patients on the telephone and in-person. Schedule and confirm appointments, while ensuring all appropriate information is included.
3. Maintain re-care system by ensuring all patients seek necessary preventative maintenance schedules and procedures.
4. Provide outstanding customer service and maintain positive relationships with staff.
5. Provide accurate and timely information, verbally and/or written, to the dentists, DCN Office, and senior management as requested.
6. Responsible for handling customers questions, comments, praises, and complaints received via letter, email, and in-person.

NON-ESSENTIAL FUNCTIONS:

1. Process mail.
2. Assist in controlling inventory of Front Desk supplies.
3. Perform administrative duties during staff absences.

WORK ENVIRONMENT:The tasks performed on the job produce minimal exposure to illness and injury such as minor burns, cuts, abrasions, or falls. Work may be carried out in mildly disagreeable conditions, where factors such as temperature, noise or ventilation may yield a perceptible level of discomfort. Occasional travel may occur. On a frequent basis (over 2/3 of the working days), the position requires the following types of physical demands: Position requires the ability to see, sit, talk, hear, speak, and keyboard. Walking, sitting for prolonged periods viewing a monitor, using hands or fingers in activities requiring coordination of dexterity.

TRAVEL REQUIRED:Must possess a valid Michigan Driver's License and demonstrate the ability and means to travel as needed and dictated by work responsibilities is required.