Front Desk Customer Service Representative

We are seeking a Front Desk Customer Service Representative at Lake Pleasant RV Park in Bothell, WA.

Lake Pleasant, a leading RV park in the region, is currently seeking and interviewing applicants for a full-time position with competitive pay and a comprehensive benefits package, including PTO and vacation. As a member of our team, you will have access to long-term employment at a well-established small, family-owned business located right in the heart of Bothell.

We are looking for self-motivated individuals who are passionate about Customer Service and have a positive attitude. Our entire staff is well-trained and proficient in our computer systems, and we encourage applicants to possess similar skills. While we understand that it may not be easy to have a perfect grasp of our system, a willingness to learn and adapt is highly valued.

At Lake Pleasant, we aim to foster a culture of teamwork and long-term employment opportunities. As such, we encourage applicants who are looking for a stable and fulfilling career with a supportive team. Our small crew means that we prioritize quality over quantity, and the training process may take a few weeks to ensure that you are familiar with our work policies and procedures.

While having prior knowledge of RVs is not a mandatory requirement, it is highly recommended due to the nature of the job. You will be required to help customers who own RVs, so having a basic understanding of their mechanics, features, and common issues can be an advantage. Additionally, having RV knowledge will help you better assist customers and provide them with accurate information and advice.

If you have experience in essential Customer Service and Front Desk responsibilities, we encourage you to apply. We are looking for candidates with excellent communication skills, attention to detail, and a positive attitude. We will evaluate your qualifications and discuss the available opportunities to determine if you are a suitable candidate for the position.

At Lake Pleasant, we strive to provide our employees with a supportive and welcoming work environment. So, if you are looking for a fulfilling career, apply now!

Job Description:

The Front Desk Clerk fulfills a variety of Customer Service needs in support of the successful operation of Lake Pleasant RV Park. This individual will report to management and maintenance to enhance guest experience for overnight and seasonal monthly guests. It is crucial for the park's front-line staff to treat guests with kindness, empathy, and respect consistently.

Although having a general knowledge of RVs can be an added advantage, it is not mandatory for this position. If you have experience in other essential Customer Service and Front Desk responsibilities, we encourage you to apply. We will discuss the opportunities available and evaluate whether you are a suitable candidate for the position.

Essential duties and responsibilities:

• Provide a seamless check-in process for campground guests by compiling check-in packets in advance, collecting any payments owed, and explaining park operational changes that may impact the visitor experience.

• Assist future guests with reservations via phone and email and respond to general inquiries about Lake Pleasant RV Park.

• Build a high level of proficiency with the reservation system (Campground Manager) and point of sale system. (Indio onboarding starting in November)

• Follow procedures for collecting and handling of currency.

• Ability to pump propane into cylinders and motor homes (lifting of tanks is necessary).

• Monitor the Park for Registered and Unregistered Campers.

• Inspect campground facilities, identify maintenance needs and hazards, and submit work orders as needed.

• Enforce all safety rules in and around the campground, contacting management and law enforcement as needed.

• Maintain knowledge of general park information to answer guest questions and offer local recommendations for inquiries related to RV repair shops, grocery stores, package mailing and other services.

• Use conflict resolution strategies to provide solutions to dissatisfied guests, referring high-level issues to management as needed

• Develop and implement organized filing systems

• Computer experience (especially Microsoft 365, Adobe, Google Suite, and any willingness to learn new programs)

• Multitasking/sense of urgency/pro-activeness

• Cleaning office/Laundry room

• Work with limited directions, learning the system and being proactive.

These are the requirements to be considered for the following position:

Scheduled Employee Office Hours:

In order to be considered for this position, applicants must possess the ability to work a wide range of shifts, including those that do not conform to the standard working hours. This means that you should be prepared to work on weekends, holidays, and evenings during the summer months.

We understand that this may require some adjustments to your personal schedule, so please make sure that you are able to commit to these requirements before applying for this position. Your attendance and punctuality are of utmost importance, so we expect you to be present and on time for all scheduled shifts.

We value our employees and understand that shift work can be challenging. As such, we offer competitive pay and benefits packages to all successful applicants.

Employee Tasks:

The ideal applicants should be flexible, adaptable, and able to work under pressure. Additionally, this role requires individuals who are able to prioritize tasks, multitask, and work efficiently with minimal supervision. Being available and accessible when the business demands your service is of utmost importance, and thus, applicants should be willing to adjust their schedules accordingly.

To excel in this role, you must be proficient in communication via email, Word, and Excel to create and deliver accurate reports. The ability to manage multiple tasks simultaneously in a fast-paced environment while collaborating effectively with colleagues and senior management is crucial. You must also possess exceptional problem-solving, conflict resolution, and time management skills. Lastly, you should be able to work with limited directions, learn the system quickly, and be proactive in your approach.

Physical Demands:

The following job requires a certain level of physical demand. The employee must be able to stand, sit, stoop, kneel, bend, twist, crouch, walk, talk and hear frequently. They must also be able to use their hands to operate a computer and phone, and reach with their hands and arms. The ability to handle propane is a required skill and duty for consideration in this position.

While working, the employee may occasionally be exposed to outdoor weather conditions, including extreme weather conditions, such as high heat and humidity in the summer and cold, windy conditions in the winter. However, most of the work will be in an indoor environment that is climate-controlled and shared with several other staff members. The office may be busier and louder on check-in dates during holiday weekends, the peak summer season, and the first of each month during the winter (snowbird) season.

A thorough background check will be conducted in compliance with state employment laws.