Front Desk Customer Service Representative

Love dogs? Have a passion for working hard, caring for, and learning canine behavior? Then join the team at Tail Gate for Dogs as a full-time Front Desk Customer Service Representative! Located in Elmhurst, Tail Gate for Dogs is the premier daycare, boarding, grooming, and training facility. We employ reliable, outgoing, upbeat individuals with a positive attitude to further our mission and belief that the company was founded on: Dogs are not just animals, but special creatures who deserve the kindness, love and gentle treatment we as humans owe each other. As a Front Desk Customer Service Rep, you will be responsible for the following:

Essential Duties and Responsibilities:

· Serve as a liaison between Tail Gate, its clients and staff.

· Provide professional, friendly and compassionate service to all clients and staff.

· Set expectations with clients regarding services provided by Tail Gate.

· Intake paperwork process and payment among other requirements as needed.

· Accurately and thoroughly enter all intake information into the computer.

· Obtain verification that all vaccinations are up to date for all dogs entering the Tail Gate Facility.

· Check dogs into and out of daycare, boarding, grooming, and training.

· Maintain all client information.

· Collect payment and processing orders/ cash, check and credit transaction processing.

· Maintain social media accounts.

· Cleaning duties as assigned.

· Other duties that may be assigned by the managers.

Job Requirements and Qualifications :

· Previous Front Desk or administrative experience preferred but not required.

· Flexibility to work both morning and afternoon with 2 split shifts per week.

· Strong Customer Service skills.

· Strong organizational skills with attention to detail.

· Ability to communicate in a clear, concise and professional manner.

· Must read, write and verbally communicate in English.

· Ability to work autonomously as well as part of a team in a fast pace environment.

· Ability to multi-task and prioritize.

· Reliable, punctual and flexible.

· Ability to communicate effectively and respond professionally in high stress and/or emergency situations.

Physical Demands and Work Environment :

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to fulfill any office activities including but not limited to sitting for extended periods of time to perform computer work, participate in filing activity, lifting, and carrying office supplies.

· Ability to frequently bend, stoop, kneel and reach overhead

· Frequently required to stand and walk to move about the facility.

· Help move dogs to their intake areas.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Tips

Experience:

• Front desk: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person