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Front Desk Coordinator/ Guest Relations Job Summary:
Clove Hair Salon, an Aveda concept salon, is looking for a full time, in-person, friendly and outgoing receptionist to work Wednesday through Saturday! (30-32 hours/week - 8 hour shifts). Must have Salon or Spa experience and have excellent communication skills.
The Front Desk Coordinator is responsible for providing exceptional guest service, ensuring guests are taken care of and that all rooms are cleaned and stocked. The Front Desk Coordinator will also assist with other duties as assigned.
We are looking for someone who wants to be part of a great team that is friendly, energetic, detail-oriented, and a self-starter to help handle all office activities.
Pay: $17.00/hour
Job duties:
- Answer incoming calls and text messages in a cordial, professional and timely manner.
- Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
- Provide high level services to staff, clients and guests.
- Managing client information, scheduling appointments, new client form input, daily updates, daily reports, and daily schedule management on Salonbiz and Google.
- Management of POS and checking out clients.
- Administrative and office responsibilities
- Light cleaning such as laundry, dusting shelves and organizing/unpacking retail products.
Job qualifications:
- High school diploma or equivalent.
- Minimum of two-year receptionist, or administrative experience required preferably in a spa, salon or wellness environment.
- Minimum of 1 year experience in retail and/or sales
- Excellent verbal and written communication skills.
- Outstanding listening skills and ability to empathize with others
- Appropriate sense of discretion on dealing with varied and difficult situations
- Self-motivated and the ability to multi-task
- Exceptional customer service skills to effectively greet and communicate with callers and visitors via phone, text, and email.
- Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle correspondence.
- Ability to work in a fast-paced team environment.
- Ability to work nights and weekends.
- Ability to effectively and professionally communicate with co-workers and clients.
- Attention to detail with an emphasis on accuracy and quality.
- Intermediate computer skills including Microsoft Word and Excel.
- Salonbiz, some salon software or POS experience a plus!
- Ability to prioritize work to balance multiple projects and deadlines.
Benefits:
- Competitive pay
- Paid time off
- Employee discount
- Aveda Education opportunities available
- Prestige brand community, with emphasis on sustainability and the environment
- Clean beauty and wellness based culture
- Positive team environment!J
Job Type: Full-time
Salary: From $17.00 per hour
Benefits:
Salary: From $17.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
- Ability to commute/relocate:
- New York, NY 10009: Reliably commute or planning to relocate before starting work (Required)
- Experience:
- Customer service: 1 year (Preferred)
- Work Location: In person
