Front Desk Clerk

Sun Life Health is looking to hire someone like you!

Are you looking to become a part of an organization where you can grow not only in your career but as a person? Then Sun Life Health is where you want to be! We are delighted to share an exciting opportunity for a Front Desk Clerk.

Sun Life Health is a healthcare organization of caring people that are guided by our core values of excellence, integrity, inclusion, education, and innovation. We have been a part of the community since 1976. We make a difference in our patients' lives by searching for talented, passionate people to join our team. Like you!

Here at Sun Life Health, you will become a valuable part of our mission, vision, and culture. Joining us means you will become a part of a collaborative environment, as we encourage new initiatives, fresh ideas, and a passion for community change.

JOB DESCRIPTION

We are looking for a Front Desk Clerk to provide services to patients and assist providers a clinical staff by greeting, checking-in patients, ensuring patient information is accurate, collecting co-payments and fees, schedule appointments for patients, route calls and or message to the appropriate medical staff member. The following are some of the essential functions you would be responsible for:

ESSENTIAL FUNCTIONS

• Verify cash in cash box at the beginning of shift and reconciles cash count at the end of the day.
• Prepare and submit drawer count, reconciliation form, all balancing reports, and post settle to the Accounting Department
• Greet and check in patients in a courteous, friendly and professional manner.
• Verify patient information (insurance, address, telephone number), complete Advance Directive, Medicare questionnaires, financial policy, and make necessary changes in the practice management system. Review dorms for completeness and accuracy of information
• Verify patient identity by requesting government issued photo I.D. or two forms of non-photo identification of patient or responsible party (parent, step-parent, or guardian) and scan into the practice management system.
• Answer questions regarding patient account status. Refer patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient.
• Determine correct amount of co-payment and collects it before services are rendered. Collect fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance, or self-pay. Inform new patients of SLFHCs current payment policy.
• Collect payments made to outstanding accounts.
• Refer patient to Outreach department if eligibility for sliding fee is identified or if a change in payor source is identified.
• Answer questions regarding patient accounts, services provided by the clinic, and all other pertinent questions.
• Provide patients with information regarding cost of procedures.
• Check patient out, and, if necessary, schedule follow-up appointment
• Answer incoming telephone calls and messages in a timely and professional manner, and routes them to the appropriate medical staff/provider.
• Creates charts and packets for new patients as needed or requested.
• Complete medical records releases, MR number assignment, and registration filing on a daily basis.
• Assure compliance with all HIPAA requirements. Maintain patient confidence and protect clinic operations by keeping information confidential, and following release of information protocol.
• During staff shortages and/or busy times, provide coverage for Outreach and Enrollment staff and outlying sites as needed to ensure quality and expedient customer service.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalency preferred.
• One year as a cashier/receptionist in a medical facility or public contact position preferred.
• Bilingual preferred and may be required based on patient needs.

COMPENSATION:

Salary: $14.50 - $17.50
***Compensation is dependent on relevant years and months experience***

WHAT YOU'LL LOVE ABOUT US!

• Great Company Culture.
• Work that Stays at Work. Genuine work/life balance is served here!
• Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and sick time.
• Health Benefits. Medical with HSA and FSA options, Dental, Vision, Life, Short- & Long-Term Disability Insurance
• Prepare for the Future. 403-(b) Retirement Plan

Diversity

We are dedicated to diversity and inclusion. We respect the human experience through sensitivity and non-judgmental acceptance of all people and their needs.

Equal Opportunity

Sun Life Family Health Center, Inc. ("SLFHC") is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, gender, religion, sex, pregnancy (including childbirth, lactation or related medical conditions), age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Drug-Free Work Environment

Sun Life Health supports a drug-free work environment.