Front Desk Clerk

FRONT DESK CLERK

Department: Front Desk

Supervisor: Front Office Manager

DUTIES:Accurately and efficiently check in and check out guests using a computer system, assist guests as requested, handle cash, answer telephones and make reservations when necessary.

PERSONAL CHARACTERISTICS:

1. Appearance: Pleasant, professional, neat and clean hands and nails, well-groomed, conservative hairstyle, neatly trimmed beard or mustache, if applicable.

2. Behavior: Friendly, positive, professional, interested in job and guests, team player.

3. Basic Skills: Able to efficiently and accurately operate the Front Desk computer, honest, loyal, dependable, able to organize and plan, patience, basic arithmetic.

4. Communication Skills: Good grammar, strong verbal skills (bi-lingual an asset), legible handwriting, able to communicate accurately and effectively with guests in verbal and written form.

5. Other: Basic understanding of guests’ needs and desires and methods of servicing to the guests’ satisfaction, adaptable to change.

JOB KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:

1. Previous Experience: Previous Front Desk Clerk experience is desired, money handling, complaint handling, guest service.

2. Special Skills: Handling guest complaints and requests, salesmanship, problem solving, attention to detail.

3. Product Knowledge: Hotel rooms procedures, PBX, reservations, bell service, hotel facilities, hours of operation.

4. Other: Knowledge of city.

WORK BENEFITS

• Vacation, Holiday, Floating Birthday & Sick Leave
• Health Benefits & Life Insurance
• 401K Plan
• Discounted Hilton Hotel Rooms located Worldwide
• $100 Incentive upon completing each month of employment (up to 3months)

Job Type: Full-time

Pay: From $17.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person