Front Desk Clerk

Full Job Description

JOB DUTIES:

* Completes all required training as assigned

* Checks hotel guests in and out in a timely efficient manner

* Conducts safety and security checks throughout shift

* Responds to all guest requests in a timely and professional manner

* Makes guests reservations over the phone and or in person

* Assist in the operation of hotel breakfast by setting up, maintaining, and breakdown as assigned

* Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed

* Monitors room inventory and status, ensuring the proper room type is upon guest arrival

* Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

* Monitors cleanliness and neatness of workspace when on duty

* Monitors inventory of supplies, notifies supervisor accordingly

* Communicates with other departments, therefore promoting a seamless operation.

* Reviews any high guest balances to ensure payment

* Follow Front Desk Check list to ensure the shift duties are completed thoroughly

* Participates in safety initiatives and is an integral part of the Safety Committee.

* Completes incident reports, taking appropriate action. Notifies appropriate parties

* Performs role of Manager on Duty as needed

* Takes initiative

* Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of someone who:

* Maintains a professional image, including grooming, verbiage, and body language, at all times.

* Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

* Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

* Fosters teamwork by offering assistance to others, as needed.

* Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

* Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

PHYSICAL DEMANDS:

* Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

* Sitting: Rarely

* Bending, Stooping, Reaching: Occasionally

* Lifting, Push/Pull: 40 lbs. infrequently

Job Type: Full-time

Starting Pay: $10.00 per hour

Schedule:

• Day shift
• Afternoon shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends (Sunday and Saturday)

COVID-19 considerations:
To keep all employees and guests safe we have installed plexiglass barriers at each Front Desk computer, we provide gloves, facemasks, hand sanitizer for both guests and employees.

Experience:

• Front Desk: 1 year (Preferred)
• customer service: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Administrative Duties:

• Stocking supplies
• Answering and routing phone calls
• Greeting visitors

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Hours per week:

• 30-39

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person