Front Desk Clerk

Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and provide information to guests or route calls to appropriate staff members
- Assist guests with check-in and check-out processes
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide exceptional customer service by anticipating guest needs and exceeding expectations
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:
- Previous experience working in a Front Desk or customer service role preferred
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Excellent guest relations skills with a focus on providing exceptional customer service
- Ability to handle difficult situations with professionalism and tact
- Knowledge of hospitality management principles and practices
- Bilingual/multilingual skills are a plus
- Familiarity with hotel management software systems is an advantage

At our hotel, we value our employees as much as we value our guests. As a Front Desk Agent, you will have the opportunity to be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Join our team today and be part of creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role.

Job Type: Full-time

Pay: $11.00 - $11.50 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Work Location: In person