Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized Front Desk area
Requirements:
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Strong attention to detail and accuracy
- Proficient in using phone systems and computer software
- Previous experience in a similar role is preferred but not required
- High school diploma or equivalent
Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in providing exceptional guest service and ensuring a smooth check-in/check-out process. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for guest relations, we would love to hear from you.
We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to join our team of dedicated professionals!
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Types: Full-time, Part-time
Pay: $14.75 - $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Work Location: In person