Address
Form of workRoles & Responsibilities:
About the role...
The Front Office Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications.
What you’ll be doing...
- Welcome all guests into the resort with a genuinely warm welcome.
- Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns.
- Works effectively in a team environment.
- Checking guests in and out of the resort, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
- Maintain and improve the quality of guest service.
- Process all payments in accordance with established hotel policies.
- Provide information and assistance to all guests and visitors.
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
- Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX.
- Assist guest services, safety services, housekeeping and engineering teams with accommodating guest requests.
- Must be able to multi-task and prioritize departmental functions to meet deadlines.
- Assist in maintaining a professional and fun place for our guests which will help with guest retention.
- Maintains and controls safe while on duty, keeping detailed records of all transactions.
- Ensuring the hotel is receiving proper credit and payments for guest stays.
- Ensuring shift is balanced with the PMS.
- Perform cash drops for each shift worked and making sure the proper signatures and approvals are made.
- Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
- Provide ideas and suggestions for new products, services, technology and processes to ensure the company has a competitive position and in anticipation of changing customer needs.
- Maintain confidentiality of all guests and employees.
- Provide dynamic guest service to our guests
- Play an integral role in assisting with emergencies (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
- One year of hotel front office experience is preferred, but not necessary.
- Preferred candidates will have experience working with hotel property management systems or equivalent experience.
- Must be able to speak and write English clearly and fluently.
- Preferred candidates must be capable of providing excellent customer service, while maintaining a professional demeanor.
- Must be able to communicate effectively with others, both verbally and written.
- Preferred candidates will possess proven conflict resolution skills, along with leadership skills, to drive initiatives to improve the team and the business.
- Education:
High school graduate or General Education Degree (or equivalent education and experience) is preferred.
