Front Desk Associate Club Pilates South Salem

COMPANY OVERVIEW:

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates is currently established in 38 states and 2 countries. Class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Club Pilates has already sold 750 territories throughout the United States and Canada. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. For more information, visit www.clubpilates.com

POSITION:

This position requires a candidate who is positive, friendly and dependable. The position is a combination of selling memberships, studio tasks and member connection. The ideal candidate is looking for a premium client service environment focused around positivity, health and wellness.

Hourly rate: $15.00 - $17.00 based on experience

10% commission on memberships and retail product sold

Hours weekly 30-32 (part-time position)

REQUIREMENTS:

• Excellent sales, communication, and customer service skills required.
• Goal-oriented with an ability to achieve sales in memberships, retail, private training, and teacher training.
• Ability to learn and use the Club Ready software system.
• Ability to stand for up to 7 hours throughout the workday.
• Must be fluent in English and have excellent communication skills via in-person, phone/text and email.
• Must be able to work both independently and within a team.
• Must be able to occasionally participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club.
• Previous retail, sales or fitness experience is preferred.
• High school diploma or equivalent required.
• Authorization to work in the United States required.
• Must be able to pass Background Check process.

DUTIES

• Contact prospective members to explain benefits of a regular Pilates routine and costs of membership.
• Conduct tours of the facility while establishing a relationship and targeting an individual's needs and wants.
• Achieve or surpass monthly membership and retail sales goals.
• Clean retail area, studio, and restrooms.
• Greet clients as they enter with 1-on-1 personal interaction.
• Answer the phone in a friendly and professional manner.
• Sell memberships over the phone, on-line, or in person. Execute sales process of lead generation, follow up, and close.
• Assist members with downloading and using the Club Pilates app.
• Ensure all forms, administrative supplies, and studio literature is stocked and visible.
• Process accurate sales transactions Point of Sale software.
• Check in new Retail inventory and place on salesfloor in partnership with management.
• Participate in special events (examples: health fairs, grand openings, marathons, and community and hospital events) to promote Club Pilates.
• Calmly address clients’ concerns while maintaining the rules and procedures of the studio.
• Be responsible for opening or closing the studio depending on your shift.

COMPENSATION & PERKS:

• Commission paid on sales
• Opportunity for bonus based on performance.
• Opportunities for growth within the studios including additional sales and management positions.
• Free Pilates classes while employed with the company.
• Discount on retail merchandise while employed with the company.

Work location: on-site, in-person

Please upload a current resume and cover letter (option). References will be requested through the application process.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 24 – 35 per week

Benefits:

• Employee discount
• Free fitness classes
• Opportunities for advancement

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Commission pay
• Performance bonus

Application Question(s):

• How many years of Customer Service experience do you have?

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Salem, OR 97302 (Required)

Work Location: In person