Address
Form of work
SalaryOverview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Answer phone calls and respond to guest inquiries in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Assist with night audit duties as needed
- Maintain cleanliness and organization at the Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow all safety and security procedures to maintain a safe environment for guests and staff
Experience:
- Previous experience in a Front Desk or customer service role preferred
- Knowledge of hotel operations and hospitality management is a plus
- Familiarity with phone systems and basic computer skills
- Excellent communication skills, both verbal and written
- Strong attention to detail and problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Bilingual skills (English/Spanish) are desirable but not required
Join our team and enjoy the benefits of working in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment. If you are passionate about providing exceptional guest experiences, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on organizational needs.
Job Type: Full-time
Pay: $15.00 - $19.08 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Pigeon Forge, TN 37863: Relocate before starting work (Required)
Work Location: In person
