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SalaryJoin our team as a Front Desk Agent at our hotel! We offer competitive pay and a positive work environment. Apply today to be part of our dedicated team providing exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to creating wonderful guest experiences. You’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
Currently looking for agents who have the availability to cover:
** Two night shifts (Friday night and Saturday Night) and
*** Three afternoon shifts (any days)
Please apply for this job ONLY if you meet this requirements.
Your day-to-day duties
- Greet all guests and other Front Desk traffic in a timely, friendly and hospitable manner, always with a smile.
- Sell rooms in order to maximize the Average Daily Rate (ADR) and occupancy per the guidelines of the General Manager and ownership
- Check in all incoming guests as they arrive, making sure that the pertinent information is obtained, registration is completed and method of payment is secured promptly.
- Promptly post all charges and credits to guest folios.
- Accept and post payment on guest folios.
- Monitor available rooms inventory, out of order rooms, late checkouts and stay over.
- Confirm that all stay overs are authorized or entitled to do so.
- Answer the telephone promptly and courteously.
- Respond promptly to all guest confirmation of reservations.
- Room assignments and fosse screen must always be in balance with Marsha.
- Review arrivals noting special requests, blocking rooms as needed.
- Monitor room key cards and room key inventory sheets.
- Follow and complete all assignments from daily check list.
- Process and distribute guest mail and messages.
- Process and deliver messages for department heads, assistant manager and General Manager as promptly as possible.
- Provide Information to guests in a courteous, informative and accurate manner.
- Handle complaints courteously, receptively and promptly. Inform department head, assistant manager or General Manager of all complaints not matter how minor they may seem.
- Complete and balance the audit and any reports during the third shift as required by the General Manager.
- Maintain your uniform and name badges in excellent condition and appearance. Also maintain personal cleanliness.
- Perform audit
- Pre-set breakfast for breakfast attendant.
- Maintain the Market store fully stock at all times
- Assist in maintain Front Desk area, lobby and back office clean.
- Perform other reasonably related duties as assigned by the General Manager.
- Check in and out hotel guests in a confident, professional and friendly manner.
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Maintain updated records of bookings and payments
- Make new reservations for incoming guest.
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
- Knowledgeable of immediate area, services, attractions, and events.
- Knowledgeable of fire and emergency procedures.
We're looking for:
- Previous experience in a Front Desk or customer facing role strongly encouraged.
· Availability to cover
Two night shifts (Friday night and Saturday Night) &
Three afternoon shifts (any days)
· CHOICE experience is a MUST.
- Able to accommodate a flexible schedule that may include weekends and/or holidays.
- Familiar with hotel systems and operations, and can enter in information accurately.
- Outside -of-the-box thinker who takes initiative to creatively solve problems
Job Type: Full-time, Part-time
*Country Inn and Suites Nashville Airport East*
3423 Percy Priest Dr. Nashville TN, 37214 by Exit 219
Job Types: Full-time, Part-time
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Every weekend
- Night shift
- Overnight shift
Work setting:
- In-person
Experience:
- Choice: 1 year (Required)
- Hotel: 1 year (Required)
Work Location: In person
Edit jobPausedView public job page
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Every weekend
- Night shift
- Overnight shift
Work setting:
- In-person
Experience:
- Choice system: 1 year (Required)
- Hotel: 1 year (Required)
Work Location: In person
