Front Desk Associate

Located only 40 minutes from downtown Nashville, TN in Dickson County, Montgomery Bell State Park serves as a natural oasis for local city dwellers and a peaceful vacation destination for travelers. Three lakes are nestled into the 3,850-acre park and provide visitors the opportunity to soak up the sun on their swim beach shores and paddle the calm waters.

The park was once the center of the iron industry in Middle Tennessee. The park's namesake, Montgomery Bell, formed one of the largest iron industries in Tennessee. Iron was once thought to be more valuable than gold and was a very lucrative industry at the time.

Visitors can experience a natural retreat at the newly renovated Lodge inside Montgomery Bell. The fully remodeled 117-room Lodge sits on the banks of Lake Acorn and provides guests with the opportunity to escape to peace and quiet while being just minutes away from the interstate. The renovated Lodge features modern rooms, a new full-service restaurant and baropen to park visitors, and 6,000 square feet of flexible event space. The Lodge is the perfect place to disconnect from the hustle and bustle of the city—enjoy lounging by the outdoor pool or kick back with a craft beer in the lounge.

The park also has eight environmentally-friendly modern cabins available for rent near Lake Acorn. The park’s campground can accommodate campers up to 60 feet on most electrical sites. The campground has on-site sewer at 40 sites and can accommodate small pop-up campers and large RVs. There are 94 campsites available at the park.

We are looking for a candidate with knowledge and experience as a hotel Front Desk employee, working with property management systems for reservations, and experience working with groups in a hospitality environment. Education: High School diploma or equivalent plus 2 years of experience in a guest services role, preferably as a hotel Front Desk Associate. The position requires work on weekends and holidays on a rotating basis.

Responsibilities

• Complete the daily shift requirements for the Front Desk operations for the lodge.
• Manage lodging and cabin accommodations using approved property management systems.
• Perform night clerk duties when necessary.
• Ensure guest satisfaction by successfully resolving disputes and guest complaints.
• Assist with stocking and inventory of the Lodge Gift Shop.
• Help Lodge and Park guests with directions and explanation of local and Park attractions
• Completes other administrative duties as assigned.

Job Type: Part-time

Pay: $14.10 per hour

Expected hours: 20 – 29 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person
• Resort

Experience:

• Front desk: 2 years (Preferred)
• Customer service: 2 years (Required)

Work Location: In person