Front Desk Associate

SUMMARY: Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. • Perform quality assurance (QA) requirements for department. • Communicate with Manager regarding status of groups. • Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms. • Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary. • Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities. • Assist team with training, supplies and support in order to consistently provide Brand quality service. • Register guests, assign rooms, & issue room keys. • Make courtesy call to guests to assure their complete satisfaction with their room, etc. • Schedule and make Wake-up Calls. • Receive and transmit messages. • Keep records of occupied rooms and guests’ accounts. • Make and confirm reservations. • Present statements to and collect payments from departing guests. • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts. • Schedule dry cleaning service, post to guest folio and deliver to guest rooms. • Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties. • Implement, monitor and carryout guest honors program. • Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at Front Desk

Job Types: Full-time, Part-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person