Front Desk Associate

The Courtyard by Marriott Livermore is currently looking for a self-motivated, guest-focused, dependable candidate to fill the position of Front Desk Associate. The successful candidate will be welcoming, efficient, professional, and determined to deliver a quality product with sensational service to every guest every time. We are looking for a great communicator, able to multi-task, and solve-problems.

This associate is the first point of contact with the guest. Not only responsible to check guests in and out but will ensure that each guest is more than comfortable with their stay and provide guests with the best possible service. This position typically works shifts that can vary between the morning shift (6am-2pm), mid shift (11pm-7pm), and the evening shift (2pm-10pm)

Open Availability. Must be available evenings, weekends, and holidays.

2 years hotel Front Desk experience required. Marriott and FOSSE knowledge is preferred.

DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

- Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.

- Check guests in and out, ensuring proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.

- Answer the telephone in a professional manner.

- Post charges and settle guest accounts.

- Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guest's satisfaction.

-Adhere to brand standards and continue learning new standards and policies as Marriott grows and adapts.

- Be knowledgeable of all emergency procedures and Hotel policies.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 32 – 37 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person