Address
Form of work
Salary***URGENT REQUIREMENT !!! ***
Holiday Inn and Holiday Inn Express is looking for a Hotel Front Desk to serve as our guests’ first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
*2 Shifts - Morning (7:00 am to 3:00 pm) and Evening (3:00 pm to 11:00 pm)
*Joining: Immediately !!!
*Must have hotel experience. *
Hotel Front Desk Responsibilities:
- Checking guests in and out.
- Receiving and managing reservations made online and telephonically.
- Verifying guests' payment methods during check-in.
- Assigning rooms to guests and informing them of any specials offered by the hotel.
- Organizing transport services for guests at their request.
- Providing guests with information about the hotel.
- Keeping abreast of attractions that may be of interest to guests.
- Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Hotel Front Desk Requirements:
- High school qualification or equivalent.
- Previous hospitality experience would be advantageous.
- Strong written and verbal communication skills.
- Well-presented and professional appearance.
- Competency with Microsoft Office.
- Ability to learn on the job.
- Excellent customer service skills.
- Must have flexible hours.
- Welcome and greet guests
- Answer and direct incoming calls
- Make and confirm reservations for guests
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Enforce rules and policies of the hotel
- Maintain a neat and orderly Front Desk and reception area
Education, Skills and Experience
- High school diploma or equivalent
- Guest/customer relations experience, preferably in a hospitality environment
- strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills
- Administrative skills
Key Competencies and Qualities
- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Conflict resolution skills
- Decision making and judgment skills
- Teamwork
- Flexible regarding work schedules
- Ability to respond appropriately to diverse customers and guests
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
