Front Desk Agent

ABOUT US

Do you want to work somewhere that truly cares about you?

Do you want to work somewhere where our team members actually make a difference?

Do you want to work somewhere that is actually fun, your empowered and have growth opportunity?

Well you found that place! Welcome to the Posh Hospitality Group!

Posh Hospitality Group is a growing company who listens to our team members and the reason we continue to grow!

We take care of team members with:

• competitive pay, holiday pay, paid time off
• 401k with 5% match
• healthcare, dental, vision
• monthly bonuses, team member events, holiday bonuses, years of service bonuses, annual raises
• hotel discounts ranging 50% to 75% off at over 4,000 hotels throughout the world

Did we mention our team members have created our benefit packages; we listen!

JOB DESCRIPTION

Currently seeking a Full Time Hotel Front Desk Agent. As a Front Desk Agent you are the first impression of our property! The hospitality industry is fast paced, exciting, career opportunities growth, rewarding and fun!

SHIFT

5 Shifts per week 2pm - 10pm

SUMMARY

Perform duties to accommodate hotel guests, respond to telephone inquiries and make appropriate reservations. Ensure guest satisfaction by following guidelines of the company and department policies and procedures.

DUTIES AND RESPONSIBILITIES

· This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.

· Check guests in and out of hotel rooms.

· Make guest reservations, assign rooms and make keys.

· Answer incoming telephone calls and provide appropriate assistance such as directions.

· Answer incoming calls and distribute throughout property.

· Enter reservations for Hotel accommodations based on availability.

· Verify payments received.

· Check arrivals and departures.

· Run daily reports

· Count cash drawer and balance shift transactions.

· Perform daily cash drops and sign proper drop logs.

· Perform minor clerical work as assigned.

· Fill washers, dryers, sort, wash, dry and fold laundry.

· Assist with preparing breakfast buffet and coffee station.

· Other duties as assigned

EDUCATION and/or EXPERIENCE

High school diploma or equivalent is required along with 6 months to 1 year of customer service experience.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Preferred)
• Hotel Front Desk: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person