Front Desk Agent

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records of guest transactions
- Assist with room reservations and ensure accurate booking information
- Coordinate with housekeeping to ensure clean and well-maintained rooms
- Perform night audit duties as required

Qualifications:

- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Knowledge of Front Desk operations, including check-in/check-out procedures and guest services
- Familiarity with night audit procedures is a plus
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information and payments

If you are a friendly, customer-oriented individual with a passion for providing exceptional service, we would love to hear from you. Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

Note: This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive. Other duties may be required as assigned by management.

Job Type: Part-time

Pay: $8.50 - $10.00 per hour

Expected hours: No less than 30 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Nights as needed
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person