- Full Time employees have access to Medical and Dental insurance to fit your needs
- Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space. Overview:
Check-in/check-out resort guests courteously and efficiently; process all payments according to established La Cantera Resort & Spa requirements. Provide information and assistance to all guests and visitors.
- Ensures that all room discrepancies are cleared
- Maintains a neat and orderly control desk and area
- Consistently presents a polished and professional role model image to guests, coworkers, and other departments
- Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance is needed
- Coordinates out of order rooms with housekeeping
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation
- All room types, numbers, layout, decor, appointments and location
- All room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Room availability status for any given day
- Scheduled daily group activities
- Obtain assigned bank and ensure accuracy of contracted Keep bank secure at all times
- Meet with Supervisor to review daily assignments and priorities
- Access all functions of computer system
- Set up work station with necessary supplies
- Promote positive guest relations to all individuals approaching the Front Desk
- Process all guest check-ins
- Confirm reservation in system and review all noted information
- For guests without a reservation, sell a room type agreed upon
- Register guest in the computer and generate a registration card
- Verify registration card information with the guest
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
- Advice guest of any messages, mail, faxes, received for them
- Communicate services and amenities of the hotel to guests
- High school graduate or equivalent vocational training certificate
- Compute basic arithmetic
- Fluency in English both verbally and non-verbally
- Maintain confidentiality of guest information and pertinent hotel data
- Ability to input and access information in the property management system/computers/point of sales system
- Excellent phone & verbal communication skills
- Flexible schedule