Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy creating a welcoming atmosphere, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and friendly welcome
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Assist with reservations and room assignments
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized Front Desk area

Qualifications:
- Previous experience in hospitality is preferred
- Bilingual skills (English/Spanish) are a plus
- Excellent guest relations skills with a focus on providing exceptional customer service
- Strong phone etiquette and ability to handle multiple phone systems
- Ability to work in a fast-paced environment with attention to detail
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Proficient computer skills, including knowledge of reservation systems and Microsoft Office Suite

Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel stays and services

If you are passionate about providing excellent customer service and creating memorable experiences for our guests, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Work setting:

• In-person

Ability to Commute:

• Flower Mound, TX 75028 (Required)

Work Location: In person