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SalaryPosition: Member Experience Architect
Description of Role:
The Experience Architect is the initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter CORE: space. The role is to make sure that all members experience excellent service at all touchpoints. Respond to a wide variety of member requests by accurately assessing their needs and then adding personal touches to achieve maximum member satisfaction while complying with all CORE: policies.
Primary Role & Responsibilities
- Coordinate all Front Desk activities, including calls, reservations, and members services.
- Ensures prompt, friendly response to members' requests or concerns with follow-up to ensure satisfaction
- Ensure that current information on suite availability, cultural events and building happenings are available at the front and that all coordinators are informed.
- Act as concierge for members; restaurant suggestions, bookings, car services etc. Stay up-to-date on trends
- Process mail, messages, and packages
- Monitor and maintain cleanliness, sanitation and organization of work areas
- Be familiar with the operating procedures of all other areas of the club; working as a team with all areas to ensure consistent levels of service throughout the club and guest satisfaction
- Maintain adequate inventories and assist in ordering supplies
- In charge of all hosting duties in CORE: food and beverage spaces
- Seats members and guests
Minimum Qualifications
- At least 1 year of a similar role or guest service facing role
- Experience in a private members club preferred
- Must be able to multi-task, answer high volume phone lines and respond professionally to inquiries, both written and verbal
- Flexible schedule and ability to work nights, weekends, and holidays as needed
