2Nd Shift-Front Desk Agent

Duties and Responsibilities:

· Greet each and every guest as they enter the hotel and provide personal service at all times

· Approach all encounters with guests as well as employees in a professional and personalized manner throughout all areas of the hotel

· Maintain regular attendance and timeliness in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel

· Maintain a professional image and positive attitude at all times

· Make guest reservations and operate PBX calls

· Perform accounting duties such as resolve charge disputes, process corrections and/or adjustments to accounts, post charges to accounts, count drawer and prepare cash deposits

· Report pertinent information to the next shift per hotel policy

· Actively participate in daily briefings and meetings

· Ensure that the safety & confidentiality of all matters pertaining to guests are met in accordance with hotel standards

· Understand and execute hotel emergency procedures if an incident should occur

· Identify and solicit potential new loyalty rewards members

· Build rapport with VIP’s, loyalty members, and distinguished visitors

· Respond to all guest inquires, complaints and requests in a timely and efficient manner to ensure guest satisfaction

· Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Management Contributions for Success:

· Providing training on the brand standard for Front Desk Agents

· Provide feedback throughout training process

· Assist with any training that may be required to enhance job performance

Qualifications and Requirements:

· Basic reading, writing and math skills

This job requires the ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds and the ability to push and pull

· Prolonged standing and moving about the hotel

· Frequently handling objects and equipment to maintain the facility

· Frequently bending, stooping and kneeling

· Able to work alone as well as being a team member

· Have the ability to work a flexible schedule including nights, weekends and/or holidays

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Elmira, NY 14901: Relocate before starting work (Required)

Work Location: In person