Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

We have part time or full time positions available. Shifts are either 7am-3pm or 3pm-11pm.

Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist with reservations and manage room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Qualifications:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent phone etiquette and communication skills
- Strong attention to detail and organizational abilities
- Proficiency in using hotel management software systems
- Ability to multitask and prioritize tasks effectively
- Knowledge of guest relations principles and practices

Employee discount to Marriott hotels worldwide

Employee discount to meals at the onsite restaurant Shade Bar and Grill.

We offer competitive compensation, opportunities for career advancement, and a supportive work environment. We are the largest hotel in the Mohawk Valley with opportunity to advance into the rooms division, sales, banquets, and more.

If you are passionate about providing exceptional service to guests and thrive in a dynamic hospitality setting, we encourage you to apply for the position of Front Desk Agent.

Job Types: Full-time, Part-time

Pay: $15.00 - $15.75 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Utica, NY 13502: Relocate before starting work (Required)

Work Location: In person