Front Desk Agent - Homewood Suites By Hilton

Job description

Hotel Front Desk Clerk Duties and Responsibilities

Immediate opening at the Homewood Andover at 4 Riverside Drive.

Looking for qualifies Front Desk Associates.

Hotel Front Desk Associate use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Associates have the following responsibilities:

• Check in Guest using computer programs and equipment, provide guests with directions to their room, Hotel and area information.
• Inform customers of all on-site amenities and any relevant information that is needed to use them
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• Check out Guest
• Make reservations

Hotel Front Desk Clerks are the first point of contact for guests staying at a hotel. They provide guests with information about what services the hotel offers and how they can access various amenities. Hotel Front Desk Associates coordinate room reservations and confirm the details of a customer’s visit prior to their stay. They maintain an up-to-date knowledge of room rates and housekeeping schedules, allowing them to provide prompt and accurate information to guests. Hotel Front Desk Associates also coordinate payment and verify each customer’s personal information to ensure they receive the services they paid for.

Hotel Front Desk Clerk Skills and Qualifications

A successful Hotel Front Desk Clerk will have various prerequisite skills and qualification, including:

• Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in and check out guests, create billing and manage online bookings.
• Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Associates. Hotel Associates will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
• Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front desk clerks work with guests when checking in, checking out and when guests request information from the Front Desk.
• Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Associate role
• Hilton system ON-Q experience prefer
• Willing to work flexible schedule shifts days and hours

DetailsCreated:September 27, 2021Views:99Candidates:9 totalFind candidates

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Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person