Front Desk Agent

It's a FACT we need more Friendly, Authentic, Caring and Thoughtful people. Do you agree?

If your answer was an enthusiastic YES! then you may be just the person we are looking for to join our Guest Service team at the Hampton Inn & Suites Humble, TX.

Hampton Inn by Hilton is a lighthouse brand, and lighthouse brands set the standard for others to follow. Hampton Inn by Hilton is also known for quality, consistency, simplicity, and friendly casual service for our amazing guests.

As a Night Auditor/Front Desk Agent, your tasks will include but not limited to:

A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Audit, post and balance daily cashiers' work
• Ensure credit card system reconciles to daily transaction lists
• Creating welcome letters

In Addition:

1. Creating 100% guest happiness by providing efficient and effective Front Desk service using the moments to create happiness with our guests: anticipate needs, humor, compliment, empathy, and unexpected delights

2.Team work and excellent communication with other team members, to ensure complete guest satisfaction

3. Show off your hospitality skills during working hours even through challenging times.

Success Factors:

• Attention to detail..Ensure work is accurate, thorough, and to the highest standards
• Take Responsibility...Demonstrate personal ownership of tasks and follow-through to get the required results
• Build Relationships...Foster trust and cooperation among co-workers and guests
• Foster Teamwork...Work well within a team environment and motivate team to sustain an exceptional level of performance
• Communicate effectively

Physical Demands:

1. Must be able to be on your feet for entire shift.

Requirement:

• Must love people
• 100% dependable
• Listen and respond appropriately to the concerns of other guests

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Required)
• Front Desk: 1 year (Required)
• Hilton: 1 year (Required)

Work Location: In person