Front Desk Agent

A Front Desk Agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a Front Desk Agent are greeting guests at the Front Desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests.

Job Duties

• Check guests in and out of their rooms

• Answer any questions guests have

• Make recommendations for activities and restaurants

• Store any luggage guests have

• Answer the phone and direct the call

• Take reservations on the phone

• Arrange transportation for guests

• Maintain the record of guests that have checked in and out