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Form of work
SalaryOur company is looking for Guest Service Agents to join our team of highly motivated and enthusiastic individuals. A Guest Service Agent brings an exceptional level of service to every interaction with our guests and is looking for candidates who can also offer an engaging smile and a friendly attitude every time. We are accepting applications for both full and part time hours.
Primary Responsibilities
- Greet guests and perform check-in/out procedures.
- Follow all cash and credit card procedures required by hotel and brand standard.
- Check house count to determine the rooms available for the day.
- Review credit limit exception report & gets additional approval if necessary.
- Check expected departures for today & clears checkouts or extends stays after check out time.
- Update housekeeping room status when received from housekeeping.
- Balance departments from daily activity report at the end of shift
- Performs cashier shift change when cash is in balance.
- Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them.
- Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
