Front Desk Agent

This position would be working 2nd shift, 3:00pm-11:0pm. The hours would be between 24-32 hours.

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints in a timely and professional manner
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Skills:
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and computer software
- Multilingual abilities are a plus
- Knowledge of hotel management systems is preferred
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests. Apply today!

Job Types: Full-time, Part-time

Pay: $10.00 - $11.00 per hour

Expected hours: 24 – 32 per week

Schedule:

• 8 hour shift
• Evening shift
• Holidays

Work setting:

• In-person

Ability to Relocate:

• Dyersburg, TN 38024: Relocate before starting work (Required)

Work Location: In person