Front Desk Agent

Job Overview:

We are seeking a bright and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties:

- Greet guests upon arrival and provide them with information about hotel services and amenities

- Check guests in and out of their rooms using the hotel's reservation system

- Answer phone calls and respond to guest inquiries in a timely and professional manner

- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction

- Process payments and maintain accurate records of guest transactions

- Collaborate with other hotel departments to ensure seamless guest experiences

- Perform night audit duties as needed, including reconciling accounts and preparing reports

Skills:

- Excellent customer service skills with a friendly and approachable demeanor

- Strong communication skills, both verbal and written

- Multilingual abilities are a plus, especially proficiency in languages commonly spoken by hotel guests

- Knowledge of hospitality management software systems is preferred

- Ability to handle difficult situations with professionalism and composure

- Attention to detail and strong organizational skills

- Proficient in using computer systems for data entry and reservation management

- Previous experience in a Front Desk or guest service role is preferred

If you are passionate about providing exceptional guest service in a hospitality environment, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our valued guests.

Job Types: Full-time, Part-time

Pay: $11.00 - $12.50 per hour

Expected hours: No less than 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Hixson, TN 37343: Relocate before starting work (Required)

Work Location: In person