Front Desk Agent

Captain Hirams Resort and Best Western Plus are searching for a committed, proactive Front Desk Attendant to work in an exciting, fast-paced environment. The Front Desk Attendant will provide services to guests including reservations, room assignment activities, handling requests/complaints, and providing information. You will also need to be familiar with and comply with Best Western/Capt. Hirams Resort’s Mission and Service Standards to go above and beyond for every guest, every time. This position may require nights, weekends, holidays, and shift work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

§ Greet all guests incoming and outgoing

§ Ensure the cash drawer and bank are correct at the beginning and end of shift

§ Answer and handle all incoming calls efficiently and accurately

§ Create and confirm reservations

§ Responsible for clear and effective communications between co-workers, management and other departments

§ Proficiency in job knowledge, with ability to answer guest inquiries

§ Check guests in/out with POS system

§ Correctly complete a bucket check every shift to ensure guest information is up to date and accurate

§ Collect payments and posting charges to guest’s folio

§ Always follow security and safety standards

§ Stay familiar with rates, rate codes, and promotions

§ Responsible for following key control procedures

§ Attend all mandatory staff meetings and training sessions

§ Maintain a professional appearance that complies with the uniform code

§ Ensure the Front Desk, lobby and business center are well maintained and presentable throughout your shift

§ Any tasks deemed necessary by the Front Desk Manager/General Manager in the future

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand, walk, sit and other activities as requested. The employee must be able to lift/or move up to 50 pounds. Standing for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time

Pay: $13.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Sebastian, FL 32958: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel Front Desk: 1 year (Preferred)

Work Location: In person