Front Desk Agent

VOTED #1 SWIM SCHOOL FOR 9 CONSECUTIVE YEARS BY WASHINGTON FAMILY

VOTED #1 SWIM INSTRUCTORS FOR 9 CONSECUTIVE YEARS BY WASHINGTON FAMILY

As a Sales and Customer Service Agent with British Swim School DMV, you are responsible for making inbound and outbound calls, enrolling new customers, processing existing customer needs, and attending marketing events while making all experiences personal and memorable. You will become a master of our teaching program, internal systems, collaborative tools, and CRM systems. The ability to speak, read, and write Spanish is a huge bonus!

Working at British Swim School You Will Notice That...

• We expect bright people, willing to roll up their sleeves, take on new assignments, and juggle many things at once while happily asking “is that all you’ve got?”
• In return for your hard work, you’ll have an opportunity to work for a fast-growing, creative, and culture-driven company with prudent opportunities for growth. As well as help us promote a life-changing learning experience and growing kick-butt team every day.
• When we are not teaching fun life-saving skills from our curriculum, we are either creating memories at one of our company culture events (paintball, go-karts, escape rooms) or promoting our work with the Hope Floats Foundation that helps all people afford the opportunity to take swim lessons.

Why You Should Apply

• Paid training
• Fun atmosphere
• Competitive pay
• Bonus Incentive Programs
• Health, Dental, and Vision insurance. Even part-time employees qualify!
• Genuine opportunity for growth
• Birthdays off and paid, woot-woot!
• Opportunity to make a difference in a life
• Employee performance and recognition bonuses
• Start earning Paid Time off 90 days after employment
• Access to 401k even as a P/T employee after 6 months of employment
• Monthly (actually fun) team events such as escape rooms, trampoline parks, zip-lining parks, and bowling to name a few! We are open to any fun ideas from staff to create even more close memories as a team!

Duties and Responsibilities:

• Be the voice of British Swim School. This will entail a heavy amount of customer interaction via phone, online, and in-person. Making the goal of every interaction to turn a potential customer into a happy member of our family or keep a current member of the BSS family happy. Never forgetting every email you send, call you answer, or call you make is a representation of our entire company. You must be able to seize these opportunities to impress.
• You will need to become a master of our internal systems such as our CRM, Jackrabbit, emailing through Gmail, Slack, and our BSS App.
• Keep detailed notes of each interaction with families in our CRM and communicate often with the customer service team and manager for cohesive movement as a team.
• Manage and resolve customer issues with the perfect balance of firmness and genuine heartfelt care, including knowing when to talk and when to listen to a customer.
• Process online web registrations and in-person customer enrollments.
• Assist Deck Ambassadors and Swim Instructors as a backup deck attendant when needed.
• Help organize and execute marketing events in and out of our office and pools.
• Assist in developing and presenting forms and reports for the School Manager and Growth Director.
• Ensure efficient and accurate processing of customer and student changes including but not limited to: graduations, make-up and enrollment scheduling, facility and teacher schedule changes, requests for additional information, billing questions, and any additional customer requests/needs.
• Embrace your mistakes! You’ll inevitably make a few. Be able to take it upon yourself to ensure you will grow from them.
• Help identify any ways our systems and processes could work more efficiently, catching anything we might have missed.

Required Skills and Experience:

• High school diploma required.
• Fluency in Spanish is greatly preferred.
• At least 1 year of customer service experience required.
• Associate’s or Bachelor’s degree in relevant field preferred.
• Experience with CRM’s, POS systems, and collaborative online tools preferred.
• Be able to have a sense of humor with the customer and your coworkers while never breaking professional character.

Job Type: Full-time

Pay: $17.00 - $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Please describe your interest in working with us!

Ability to Relocate:

• Rockville, MD 20850: Relocate before starting work (Required)

Work Location: In person