Front Desk Agent

Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to inquiries in a timely manner - Provide information about hotel amenities, local attractions, and dining options - Assist guests with reservations, changes, and cancellations - Handle guest complaints or concerns with professionalism and resolve issues promptly - Maintain a clean and organized Front Desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Qualifications: - Previous experience in a Front Desk or customer service role preferred - Excellent phone etiquette and communication skills - Knowledge of hospitality management systems and phone systems - Bilingual or multilingual skills are a plus - Ability to handle cash transactions accurately - Strong problem-solving skills and ability to handle difficult situations with ease - Attention to detail and ability to multitask in a fast-paced environment - Flexibility to work evenings, weekends, and holidays as needed Note: All positions must be paid including internship positions.

Job Type: Full-time

Pay: $17.85 - $25.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Silver Spring, MD 20910: Relocate before starting work (Required)

Work Location: In person