Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel, ensuring accurate and efficient processing
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and effectively
- Maintain a clean and organized Front Desk area
- Assist with reservations and room assignments
- Handle cash transactions and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Experience:
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Strong communication skills, both verbal and written
- Multilingual skills are a plus
- Familiarity with hotel management systems and phone systems
- Excellent phone etiquette and interpersonal skills
- Ability to handle difficult situations with tact and professionalism
- Strong attention to detail and organizational skills

The Front Desk Agent plays a crucial role in providing exceptional customer service to our guests. As the first point of contact, you will create a positive impression by delivering personalized service and ensuring guest satisfaction throughout their stay. If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.

Please note that this is not a remote position. The Front Desk Agent will be required to work on-site at the hotel.

We offer competitive pay rates and opportunities for career growth within our organization. If you are looking for an exciting opportunity to join our team, please apply with your updated resume.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 20 per week

Schedule:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overnight shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Clinton, MD 20735 (Required)

Ability to Relocate:

• Clinton, MD 20735: Relocate before starting work (Required)

Work Location: In person