Senior Benefits Analyst

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Senior Benefits Analyst will be responsible for the day-to-day initiatives of all annual projects including, but not limited to, audits, non-discrimination testing, system implementations, state and federal benefits-related filings, integration of employees for acquisition, open enrollment and maintaining and updating employee benefit resources. This individual will liaise with our brokers and vendors as needed to address any issues or concerns and serve as a resource to employees on all benefits matters.
Principal Duties and Essential Responsibilities:
* Provide customer service support to internal customers. Ensure communication tools are updated and accurate and serve to enhance understanding of the company's benefits package.
* Responsible for partnering with benefits administration provider to ensure system integrity and address any issues timely.
* Responsible for overseeing benefits enrollments and administration for Mexico, Brazil and Canada
* Responsible for annual non-discrimination testing to ensure on-going compliance.
* Take a lead role on the annual Open Enrollment Process, including: oversight of all activity relating to the benefits administration system, working with vendors and brokers to update plan documents, prepare employee communications, identify and follow up on system updates & testing, host open enrollment webinars and respond to employee questions.
* Partner effectively with auditors to complete the annual 401(k) Audit process.
* Ensure timely reporting of all federal and state compliance filings (including CMS, WSIB Annual Declaration, WAPAL, etc.)
* Effectively respond to escalations regarding benefit programs or claims issues.
* Process Worker's Compensation-related claims, respond to inquiries (injury reports, claims, OSHA) and prepare and distribute annual OSHA Form 300A in all office locations.
* Conduct audits on benefit enrollments and employee deductions as needed to ensure accuracy.
* Liaison for leave management administered by SunLife, including STD, LTD ana FMLA.
* Track and report on approved Accommodations.
* Assist with diligence on benefit programs for acquisitions.
Minimum Requirements:
* Bachelors Degree in a related field or equivalent work experience (a minimum of five years of experience in Human Resources, with at least three years in benefits, is preferred)
* At least two years of experience working with a self-insured benefit plan
* At least two years of experience overseeing benefits administration system provider
* At least one year of experience working on international benefits
* Prior experience partnering with payroll on benefits-related programs and deductions.
* Knowledge of relevant federal and state regulations affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, Section 125, Workers Compensation and Department of Labor
* Positive attitude with an ability to remain flexible in a demanding, fast-paced environment
* Ability to take initiative, multitask, prioritize, meet deadlines and work well under pressure
* Strong analytical skills with a basic understanding of benefit plan designs
* Strong problem-solving skills with ability to apply resolutions
* Strong communicator with excellent interpersonal skills and a proven ability to work in a collaborative, team-oriented environment
* Exceptional attention to detail required
* Ability to provide excellent customer service
* Proficient in Microsoft Office (particularly PowerPoint, Vizio and Excel)
* Working knowledge of Oracle preferred
MIN: $70K
MAX: $85K
#LI-BS1