Address
Form of work
SalaryJob Description
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
- Inform guests about the hotel features/benefits.
- Handle hotel phone system. Transferring calls to appropriate room/department while maintaining safety and security standards. Answer phone in a prompt and courteous manner.
- Take, modify guestroom reservations.
- Deal with inquiries, requests and complaints from guests-Communicate with appropriate departments.
- Perform cashier duties-post cash and other miscellaneous charges.
- Know hotel emergency procedures.
- Maintain cleanliness of Front Office area.
- Register guests, issue room keys, provide information on hotel services and room location.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Follow up with guests to ensure their request or problem has been met to their satisfaction.
- Follow all policies and procedures as dictated by the brand and Corporate Office.
- Comply with quality assurance expectations and standards.
- Issue, control and release guest safe-deposit boxes.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
