Address
Form of work
SalaryResponsibilities:
- Provide exceptional guest services and ensure customer satisfaction
- Greet guests and check them in/out of the hotel
- Handle guest inquiries and resolve any issues or complaints in a professional and timely manner
- Assist with guest requests, such as booking reservations, arranging transportation, and providing local information
- Operate the Front Desk and handle all incoming calls, messages, and emails
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Maintain a clean and organized Front Desk area
Requirements:
- Previous experience in hospitality or customer service is preferred
- Knowledge of hotel operations and Front Desk procedures is a plus
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in using phone systems and computer software for reservations and guest management
- Multilingual skills are a bonus for effective communication with international guests
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism
- Flexibility to work night shifts, weekends, and holidays as required
Join our team as a Front Desk Clerk/Night Auditor at our hotel. You will have the opportunity to provide exceptional guest services while ensuring the smooth operation of the Front Desk. We offer competitive pay, a positive work environment, and opportunities for career growth in the hospitality industry. Apply now to be part of our dedicated team!
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
Work setting:
- In-person
Work Location: In person
