Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Assist with night audit procedures as needed
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the Front Desk area

Skills:
- Strong hospitality and customer service skills
- Excellent verbal and written communication skills
- Bilingual proficiency (preferred)
- Knowledge of Front Desk operations and procedures
- Ability to handle multiple tasks simultaneously with attention to detail
- Proficient in phone etiquette and handling reservations
- Familiarity with hotel management software (e.g., Opera)
- Multilingual abilities (preferred)
- Ability to remain calm under pressure and resolve conflicts diplomatically

This is an exciting opportunity to join a dynamic team in the hospitality industry. If you are passionate about providing exceptional guest services and thrive in a fast-paced environment, we encourage you to apply for the position of Front Desk Agent.

Job Types: Full-time, Part-time

Pay: $10.00 - $11.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Oklahoma City, OK 73108: Relocate before starting work (Required)

Work Location: In person