Front Desk Agent

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Experience:
- Previous customer service experience is preferred
- Knowledge of hotel operations and guest services is an asset
- Familiarity with phone systems and computer software (e.g., reservation systems)
- Bilingual skills (e.g., English/Spanish) are a plus

Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Professional appearance and demeanor
- Ability to work well in a team environment

We offer competitive pay rates and benefits for eligible employees. Join our team today and contribute to creating memorable experiences for our valued guests.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person