Front Counter Receiving Clerk

Job Type
Full-time
Description
The Front Counter Receiving Clerk at Ag Express Electronics is responsible for maintaining positive customer interactions by addressing order status and ensuring customer satisfaction. They excel in communication, managing inventory through Acumatica software, handling shipping and receiving tasks accurately, and maintaining detailed documentation of visitors and customer data. The role requires adaptability, effective decision-making, organizational skills, and an ability to create a welcoming atmosphere.
This is a full-time position in Grand Island, Nebraska.
Key Responsibilities:
Customer Interaction

• Maintain an open line of communication with customers and implement dealers regarding order status.
• Ensure customer satisfaction by providing exemplary service and support, addressing their needs promptly.
• Make a lasting, positive first impression by kindly and attentively greeting visitors at the Front Counter to create a welcoming atmosphere.

Communication

• Receive and respond to inbound phone calls, emails, and other communications regarding Ag Express products and services.
• Answer phones, direct calls, and relay any messages to the appropriate parties.

Inventory Management

• Meticulously stock and label inventory, utilizing Acumatica software for basic inventory management.
• Utilize problem-solving skills to resolve issues that arise in shipping or inventory handling.
• Efficiently transfer inventory between locations.

Shipping and Receiving

• Ensure accurate shipping destination information and reconcile packing slips against purchase orders.
• Accurately pack, process, and ship outbound parts and repairs.
• Unpack inbound packages shipped from customers and suppliers.

Documentation

• Record customer data from received packages including billing, return shipment, and repair request information.
• Securely process credit card transactions.
• Perform other duties as assigned.

Requirements
Core Competencies:

• Adaptability and Problem-Solving
• Effective Decision-Making
• Organizational Skills and Attention to Detail
• Positive Attitude and Demeanor
• Interpersonal and Communication Skills
• Excellence in Customer Service
• Trustworthy and Dependable
• Exemplification of Ag Express Electronics' Core Values

Qualifications:

• High school diploma or GED required.
• Working knowledge of Microsoft Office Suite.
• Experience in customer service is advantageous.
• Demonstrated willingness to learn new skills.

Physical Requirements:

• Remain in a seated position 50% of the time; alternate between sitting and standing.
• Move about the office to access parts, including high-level shelving, ascending/descending ladders.
• The employee must occasionally transport/move boxes and equipment weighing up to 50 pounds.

Ag Express Electronics is committed to providing reasonable accommodation for employees with disabilities and ensuring a supportive work environment. Candidates are encouraged to discuss specific needs during the application process.
Benefits:

• Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options.
• Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance.
• 401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics.
• Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
• Paid Time Off (PTO): Competitive PTO structure offered to promote employee flexibility and work-life balance through intentional rest.
• Paid Holidays: Holidays which are recognized and observed by Ag Express Electronics.
• Flexible Hours: Flexible work hours enable employees to have more control over their work schedules. This may allow for a better work-life balance and increased flexibility.
• Educational Assistance: Supporting our employee development by offering educational assistance. This could involve financial support for employees pursuing further education or professional certifications relevant to their roles.

Ag Express Electronics is an Equal Opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender, identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.